Privacy Policy

Santara Villas have adopted this Privacy Policy, which determines how we are processing the collected information, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Santara Villas website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

 

1) Information We Collect

A. Information you provide to us

When you use our website, you may provide:

• Identity & contact details: name, email address, phone number, nationality, address (if required)

• Booking details: villa/activity selected, check-in/check-out dates, number of guests, special requests, dietary needs, accessibility needs

• Guest details (if applicable): names of travellers/guests, ages (for family bookings), passport details only if required for local legal compliance or check-in procedures

• Messages & support: enquiries, chat messages, emails, call records (if you contact us)

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B. Payment information

We do not store your full card details if payments are processed by a third-party payment provider (e.g., Doku/PayPal). The provider may process:

• card details, billing address, fraud checks, transaction identifiers

We may store limited payment-related metadata such as:

• payment status, transaction reference, and amount

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C. Information collected automatically

We may collect:

• Device & usage data: IP address, browser type, device type, pages viewed, referral URLs, session duration

• Cookies and similar technologies: for functionality, analytics, and marketing (see Section 6)

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2) How We Use Your Information

We use your information to:

• Process bookings for villas and activities, and manage reservations

• Communicate with you about your booking, changes, confirmations, and customer support

• Coordinate services with villa managers/owners and activity operators (e.g., to confirm availability and guest requirements)

• Improve our website and services (analytics, troubleshooting, performance monitoring)

• Prevent fraud and secure our services (risk checks, abuse detection)

• Comply with legal obligations (tax, accounting, and local regulations)

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3) Legal Basis (If Applicable)

Depending on your location, we rely on one or more of these legal bases:

• Contract: to provide booking services you request

• Legitimate interests: to improve services, prevent fraud, and maintain security

• Consent: for optional marketing and certain cookies

• Legal obligation: where required by law

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4) How We Share Your Information

We may share your personal information with:

A. Service providers (processors)

Companies that help us run our business, such as:

• payment processors

• booking/CRM systems

• email/SMS providers

• analytics providers

• website hosting and IT support

• fraud prevention and security services

These providers are only permitted to use your data to perform services for us.

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B. Villa owners/managers and activity operators

To complete your booking, we may share necessary details such as:

• guest name, contact number/email (if needed for check-in), dates, number of guests, special requests

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C. Legal and safety reasons

We may disclose information where required:

• to comply with law, court order, or government request

• to enforce our terms

• to protect rights, safety, and property of customers and the public

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5) Data Retention

We keep your personal information only as long as necessary for:

• fulfilling bookings and support requests

• legal, tax, accounting, and compliance obligations

• dispute resolution and enforcement of agreements

Typical retention periods may include:

• booking records: for accounting/tax

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6) Cookies & Tracking Technologies

We use cookies and similar technologies to:

• keep the site functioning (e.g., booking sessions)

• remember preferences (e.g., language)

• understand site usage and improve performance

• support advertising/remarketing (if enabled)

You can control cookies through:

• your browser settings

• Or you can choose to turn off all cookies via your browser settings

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​7) Marketing Communications

If you opt in (or were permitted by law), we may send:

• special offers, travel updates, and promotions

You can unsubscribe anytime by:

• clicking “unsubscribe” in an email

• contacting us at:

We may still send transactional messages (booking confirmations, critical service updates) even if you opt out of marketing.

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8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, such as:

• encrypted connections (HTTPS)

• access controls and least-privilege access

• monitoring and security measures

However, no system can be guaranteed 100% secure. You use the website at your own risk.

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9) Third-Party Links

Our website may contain links to third-party websites (e.g., villa listings, activity operators, social media, payment processing). We are not responsible for their privacy practices. Please review their policies before providing personal information.

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10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” If changes are significant, we may provide additional notice.

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11) Contact Us

If you have questions or requests about this Privacy Policy, contact:

Santara Villas

Email: info@santaravilla.com